If a session goes wrong

Sometimes a session doesn't go to plan — someone's late, the connection drops, or it ends early. Dardsh runs a fairness check after each session and routes the outcome automatically, so you don't have to argue it out.

• If the coach is at fault (no-show, very late, cut short), you're refunded — and sometimes given a small apology bonus
• If you can't make it, normal cancellation rules apply
• If both sides don't show — or both are late — it's treated as no-fault

Repeated reliability problems on a coach's side lead to penalties on their account, so the marketplace stays dependable. A coach sees their active penalties in one notice on their home page — what each restriction is, when it lifts and which session caused it — and can hide it until a new one is applied.

Read the refund policy