Disputes & resolution
What to do if you disagree with an outcome, and how Dardsh resolves it.
If something doesn't look right — a charge, a refund, or a session outcome — raise it and a human reviews it. The fastest path is the in-session Report button for safety issues, or support chat for everything else.
An admin reviews disputes and aims to resolve them within about 7 days. Include any booking or session ID to speed things up.
Support chat is assistant-first: on the support page the Dardsh assistant answers straight away (it can look up your bookings and wallet, and cancel or rebook for you after you confirm). If you need a person, tap Talk to a human at the top of the chat — what you've already written goes to the team, they're alerted immediately, and the page switches to a human conversation. The assistant stays off for you until the team closes that conversation.